Customer Operations Consultant (Project-Based, Hybrid) - Day 1 HMO

Join EMAPTA as a Customer Operations Consultant and play a pivotal role in delivering exceptional customer support while driving operational excellence. This project-based, hybrid role offers the flexibility to work from our dynamic offices in Bali while contributing to our mission of creating memorable experiences for our clients. As part of our team, you'll be based in Canggu, one of Bali's most vibrant and innovative hubs, and collaborate with a diverse group of professionals to deliver top-notch service.

In this role, you'll be responsible for managing and optimizing customer operations, ensuring seamless service delivery, and driving continuous improvement. You'll work closely with our team to identify areas for enhancement, implement best practices, and ensure that our customers receive the highest level of service. This is an exciting opportunity to be part of a forward-thinking organization that values innovation, collaboration, and excellence.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize customer operations to ensure seamless service delivery.
• Identify areas for improvement and implement best practices to enhance customer satisfaction.
• Collaborate with cross-functional teams to drive operational excellence.
• Monitor and analyze customer feedback to identify trends and opportunities for improvement.
• Develop and maintain comprehensive documentation for customer operations processes.
• Provide training and support to customer service teams to ensure consistent service delivery.
• Participate in project-based initiatives to support the growth and success of our clients.
• Stay up-to-date with industry trends and best practices in customer operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 3 years of experience in customer operations, customer service, or a related field.
• Strong knowledge of customer operations software, such as ServiceNow, Salesforce, or similar tools.
• Proven experience in managing and optimizing customer operations processes.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong analytical and problem-solving skills.
• Familiarity with project management tools, such as Asana, Trello, or Jira.

🛠️ Keahlian

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